We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Yes, you can add additional fields to the feedback widget. Please navigate to Admin > Workflows > Ticket fields > add the required custom field > click on it to be taken to the field properties.
Here, please check the boxes, 'display to customer' and 'customer can edit' to make it available on the feedback widget.
Now navigate to Admin > Channels > Widgets > Feedback Widget. In the General tab, under Form options, choose 'Show form with ticket fields'.
