We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
When you are setting up users in your account - you would have requirements to allow logged-in users/ verified customers to be able to view or submit tickets. In some other instances, you would want them to easily access the content of the ticket using a public ticket URL that has no signing in hassles.
For all these configurations, please navigate to Admin -> Channels -> Portals -> click on the Settings tab to see all the user permissions for tickets, solutions, and forums.
