How can I embed solution articles or the customer portal into my website?
Modified on: Tue, 22 Oct, 2019 at 4:40 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can embed your knowledge base articles into your website, with the help widget.
- Go to Admin > Widgets
- Click Create a new widget
- Give the widget a name, and provide other details
- Enable Solution articles
- Go through the other settings and pick the options you'd like the help widget to show
- Go to the tab Embed code
We'll show you a piece of code that you can copy and implement on your website. Once you implement this code, the help widget will start showing up on your website. To learn more about the help widget, click here.
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