The help widget allows you to embed a contact form or solution articles on your website. You can customize the appearance of the widget, to match with the branding on your website. It's an upgraded version of the feedback widget.
You can do the following using help widget:
- Allows you to embed solution articles and a contact form within your website or product.
- Customers can open the widget to search through solution articles or to submit a ticket.
- The widget can be customized to show specific solution articles based on the pages on your website to provide contextual help.
- Advanced features in the help widget include prepopulating, hiding, or disabling ticket fields, opening the widget, and other advanced functionality.
- To track frustrated customers and can be launched when a button is clicked.
Read more about the help widget here.
You can embed your knowledge base articles into your website, with the help widget.
- Go to Admin > Channels > Widgets
- Click Create a new widget
- Give the widget a name, and provide other details
- Enable Solution articles
- Go through the other settings and pick the options you'd like the help widget to show
- Go to the tab Embed code
We'll show you a piece of code that you can copy and implement on your website. Once you implement this code, the help widget will start showing up on your website. To learn more about the help widget, click here.
You can embed your knowledge base articles into your Shopify store, with the help widget. To learn more about the help widget, click here.
Once you've created a help widget in your account, you can use the Custom JavaScript & jQuery app from the Shopify app store to embed it on your Shopify site.
Click here to read a step-by-step guide on embedding solution articles and the contact form on Shopify in more detail.
You can open the help widget when your customers click on a button or a link on your website. This can be done with the help of the open API.
Click here for a step-by-step guide on opening the widget when your customers click on a button or a link.
You can embed your knowledge base articles and show a contact form on your WordPress website with the help widget. To learn more about the help widget, click here.
You can show a contact form and embed solution articles on your WordPress site. To do so, you first need to install the Freshdesk WordPress plugin. You can install the plugin from the plugins directory if your site runs on self-hosted WordPress. If you use WordPress.com, you need to be on the Business plan or above to install this plugin.
Click here to read a step-by-step guide on embedding solution articles and the contact form on WordPress in more detail.
With Freshdesk, you can create articles for all your customers, or restrict articles for select companies or internal agents. You might want to do this for certain reasons:
- Prevent solution articles with sensitive information from being displayed publicly.
- Show solution articles with information about a company to just contacts from that company.
- Allow only your premium customers to read solution articles.
- Share content internally with your team
You need to edit the properties of any folder in your knowledge base (and the settings will apply to the solution articles in them). Go to Solutions > select the required category and check the box next to the folders you are looking to change the visibility for, click on the 'Visible to' dropdown, and choose to have the folders visible to:
- All users
- Logged in users
- Agents
- Select companies
- Bot
- Contact Segments
- Company Segments
The categories that you want to show on the widget could be restricted to certain companies or logged-in users. For articles that have been restricted to all logged-in users or users of certain companies to show up in the help widget, your customers need to be authenticated into it. Read detailed documentation or a step-by-step guide to authenticate your customers into the help widget.
You can open the contact form on the help widget when your customers click on a button on your website. This can be done with the help of the open article API.
Click here for a step-by-step guide on opening the solution article when your customers click on a button or a link.
You can open a specific solution article on the help widget when your customers click on a button or a link on your website. This can be done with the help of the open article API.
Click here for a step-by-step guide on opening a solution article when your customers click on a button or a link.
You can embed your knowledge base articles and show a contact form on your Wix website with the help widget. To learn more about the help widget, click here.
You'll need to upgrade to a Wix premium plan and connect a domain to your Wix site before you can embed the widget code. Once you've set up the widget from Admin > Channels > Widgets on Freshdesk, you can copy the widget embed code.
Log in to your Wix account and navigate to the sidebar, select Settings > Advanced Settings > Tracking & Analytics. Select +New Tool and click on </> Custom.
In the window that opens, paste the embed code, and enter a name for your reference. You can also choose to show the widget on select pages or on all pages.
Click here to read a step-by-step guide on embedding solution articles and the contact form on your Wix site.
You can use the help widget to show specific solution articles based on which page your customers are looking at. This way you can offer contextual help in the form of solution articles.
Here's how you can set this up.
Click here for a step-by-step guide to set this up.
You can use the disable ticket fields API to disable certain fields in the contact form. You can use this along with the prefill API to fill a ticket field and disable it so that your customers wouldn't be able to edit it.
You can also disable any custom field in the contact form. If you're disabling a required field, it needs to prefilled.
To see a full list of attributes that can be passed to the disable API, check out the API documentation
