Automatic Ticket Distribution

• Does the Round-Robin functionality work only during business hours?

  Mon, 17 Jul, 2017 at 9:36 PM
• Does the Round-Robin assign tickets in alphabetical order?

  Fri, 25 Jun, 2021 at 7:41 PM
• What happens to a ticket when the caps for all agents are met?

  Fri, 25 Jun, 2021 at 7:42 PM
• How does Automatic ticket assignment work after an agent logs out

  Mon, 7 Mar, 2022 at 8:24 PM
• What is automatic ticket assignment?

  Wed, 7 Jun, 2023 at 1:59 PM