You will see this error message (shown in screenshot below) on your dashboard as part of the:
- Live widgets (Scorecard & Bar Chart widgets) - when the corresponding ticket view is deleted
- Team Performance and trends widgets (SLA trends, Ticket trends, Time trends, Leaderboard, and CSAT widgets) - when the corresponding group/product is deleted
Clicking on 'View configuration' will let you edit and update that widget for the dashboard.
In the Dashboard, the option Available agents will show all the agents who are available for Automatic ticket assignment.
All tickets that have SLA-off statuses would be taken into consideration when displaying the 'On-hold' count.
You can configure who can view the Team Dashboards. This can be set as All agents or Agents in Group and specify the groups that can view the Dashboard. To know more about the complete feature you can visit the article.
Different widgets are:
- Score card
- Bar Chart
- Customer Satisfaction
- Ticket Trends
- Time Trends
- SLA Trends
To know more about the complete feature you can visit the article.
It’s not possible to edit an announcement. You can stop an existing announcement and post a new one instead. To know more about Team Dashboard you can check out the article.
The Dashboard would refresh once every 30 seconds for the Score cards and Bar charts (Live widgets). For the Customer Satisfaction and Leaderboard the refresh time would be 60 minutes. For all the other widgets the refresh time is 30 minutes.