1. Setting up your support email in Gmail
2. Navigation and Dashboard
3. Setting up forwarding rules on Office 365
4. Working with the Ticket List page
5. Customising Ticket Forms
6. Working with the Ticket Details page
7. Working with Contacts & Companies
8. Sorting Ticket Conversations
9. Setting up the Feedback Widget
10. Using Canned Forms
11. Setting up the help widget
12. Creating a knowledge base article with Freshdesk
13. What has changed in Freshdesk Automations
14. Managing your knowledge base with Freshdesk
15. Automation - Rules that run on ticket creation
16. Setting up a multilingual knowledge base with Freshdesk
17. Automation - Rules that run on time triggers
18. Approval workflow in the Freshdesk knowledge base
19. Automation - Rules that run on ticket updates
20. Thank you detector (powered by Freddy)
21. Reordering Automation Rules
22. Setting up Scenarios
23. Setting up an Email Outreach (Proactive Support)
24. Setting up your Sandbox
1. Understanding Email Notifications
2. What to Do if None of Your Emails are Getting Converted into Tickets
3. What to Do if Specific Emails are Not Getting Converted into Tickets
4. How to Send an Email Notification to an Agent when a Ticket is Created
5. How to Skip New Ticket Notifications for Specific Scenarios
6. How to Set Up a Custom Mailbox
7. How to Automatically Send Emails to Requesters from a Specific Company
8. How to Automatically Inform Customers to Email a Different Support Address
9. How to Automatically Convey SLA Expectations to High-priority Customers
10. How to Automate Emails to Requesters for Negative CSAT Surveys
11. How to Update an Agent's Profile in Freshdesk
12. How to Delete Agents in Freshdesk
13. How to Assign Tickets based on Keywords, Type, and Requester
14. How to Automate Rules for Merged Tickets
15. How to Automatically Close Tickets after X Number of Days
16. How to Route Tickets to a Group Based on the Support Email Address
17. How to Export Reports and Widgets in Freshdesk Analytics
18. How to Group Tickets in Reports Based on a Category
19. How to View, Filter and Export Underlying Data for Widgets in Freshdesk Analytics
20. How to Calculate Percentages for Metrics in Freshdesk Analytics
21. How to Compare Metrics in Freshdesk Analytics
22. How to Export Reports
23. How to Set Up a Custom Report
24. How to Trigger a Daily Activities Export
25. How to Add Widgets and Metrics to a Custom Report
26. How to Add Filters to a Report
27. How to Make Changes to Curated Reports
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