We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Usually, on the ticket fields, you would have given access to the customers to edit a couple of them while submitting a ticket. In order to prevent them from editing this after the ticket creation is generally not possible until we customize it accordingly.
This is possible using the "Portal Customisation" feature which is available only from the Estate Plan onwards.
