We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

By default, a ticket will not be created in Freshdesk when the From and To addresses of an email are both the support email addresses. This is done to avoid duplicate ticket issues.

Please try sending the email from another email address to create the ticket.