We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

To change an agent's email address, please navigate to Admin -> Team -> Agents ->click on Edit (next to the agent's name) and edit the email address.

When a contact mapped to the address already, you would get a dialog inside the page saying "Email is already taken" - in this case, kindly click on 'view user' to be taken to the contact profile where you could convert this contact into an agent.