We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
If you delete an agent account, all the tickets associated with that agent will be moved to "unassigned." To avoid this, kindly give that agent account a dummy email address inside the agent's profile by clicking on edit next to the name and entering this in the email tab. Once this is done, please make this an "occasional agent" account.
This way, you won't be charged for that account, the outgoing agent won't be able to login to your system and you'll also continue to have all the data relevant to that agent.
