We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

The surveys would not be sent to you if the requestor of the ticket is the same as an Agent email address. 

Hence, please try sending the survey to a ticket where your agent address isn't the requestor (preferably from your personal address).