We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

To reset the points for all the agents, kindly navigate to Admin > Agent Productivity > Arcade and choose the Reset button next to the Enable option.

You can also reset the points individually for each agent under the Agent's profile. 

Here's a link to the steps you'll need to do.