How can I reset the gamification points?

Modified on: Sat, 26 Jun, 2021 at 3:34 AM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

To reset the points for all the agents, kindly navigate to Admin > Agent Productivity > Arcade and choose the Reset button next to the Enable option.

You can also reset the points individually for each agent under the Agent's profile.

Here's a link to the steps you'll need to do.