We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You can override the system and manually set the level of the agent under Admin  > Team > Agents > Edit (next to the agent's name) and set the level manually.