We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

The New ticket created notification email can be set to be sent to agent(s) whenever a ticket is created in your Freshdesk Account under Admin --> Workflows --> Email Notifications --> Agent Notifications -->New Ticket Created.

If the agents do not receive this email, kindly check if it is toggled on. Further, Only the agents whose names are added under the Notify agents section would receive this email each time a ticket is created.  You can add as many numbers of agents under this section.