We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

If you have members in your team who would not be accessing your Freshdesk Account on a daily basis, but only a few days in a month, you could add them as Occasional agents to your account. Occasional agents would not take up an agent seat in your account, but would only consume a day pass each time they access your account. For detailed information regarding day passes, please refer to this article.

For creating occasional agents go to Admin --> Teams --> Agents --> New Agent --> Occasional. On that page, you could enter the agent's information and click on "Save" to add the Occasional Agent to your account.