We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You could configure the agent reply template under Admin --> Workflows --> Email Notifications -> Agent reply templates and edit the template accordingly. This reply template would be auto-populated onto the reply text editor whenever an agent replies to a ticket.