We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Your company has chosen Freshdesk as the best solution to handle customer support and technical assistances. The one who is going to be handling the various dimensions of the portal is called an "Agent." An agent's functionality depends on the expertise, the level of support the agent is capable of delivering and the degree of the role assigned. Accordingly, an agent can answer tickets, be responsible for the configurations on the portal, pull out reports and monitor the account invoices as well. Basically, an agent who starts on the portal turns out be a hero at the end of the day :)