We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

As an Account Administrator of your Freshdesk account, you can add more agents by purchasing additional agent seats by following the steps below.

  1. Navigate to Admin. Under Account, select Plans and Billing.

  2. Choose the plan you're on, which displays the number of agent seats.

  3. Edit the number of agent seats you wish to add and select Proceed to Payment.

  4. Check your order summaryaccount, and billing information, and provide your credit card details to complete the payment.

  5. After the payment is authorized, the requested number of agent seats will be added to your account.

    How to Add agent seats in Freshdesk?

For offline payment, please reach out to billing@freshworks.com and provide the number of agents you wish to add to your account. 

The new subscription charges for the current billing period will be charged on a pro-rated basis to your credit card automatically. If you have made payments for your account through other accepted payment methods, you will receive a corresponding invoice for pro-ration.

If the payment is completed but you cannot add agents, please contact our support team for assistance.