We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Freshdesk helps you set up a KBase for your customers. You can create articles and add information which would act as a repository for self-service for your end-users.
Please navigate to the Solutions tab > 'New Article' button. Use the drop-down available as part of the 'New Article' button to create a New Category or New Folder. This would enable you to categorise your Knowledge Base for easy access.