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We assure you that this change will not impact your product experience, and no action is required on your part.
Follow the steps below to set up your Freshdesk - Freshchat integration:
STEP 1: Go to Admin > Channels > Messaging
STEP 2: Click on the ‘Link Freshdesk with your Freshchat account’ toggle
STEP 3: Enter your Freshchat App ID (You can get your App ID from Freshchat under Settings > Account Settings > Integration Settings → Agent widget)
STEP 4: Enter your Freshchat Token ID (You can get your Token ID from Freshchat under Settings > Account Settings > Integration Settings > Visitor widget)
STEP 5: If you want to integrate the Freshchat messenger on your support portal, click on the ‘Chat for your support portal’ toggle.
STEP 6: To convert your Freshchat conversations into Freshdesk tickets and transport Freshdesk FAQ folders into Freshchat FAQ categories use your Portal URL and API Key inside Freshchat under Settings > Integrations > Freshdesk Integration
STEP 7: Click on ‘Finish’ and you’re all set.
Click on the ‘chat’ icon on bottom left of your screen to chat with visitors and customers from right within your helpdesk.