We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Follow the steps below to set up your Freshdesk - Freshdesk Messaging integration:
STEP 1: Go to Admin > Channels > Messaging
STEP 2: Click on the ‘Link Freshdesk with your Freshchat account’ toggle
STEP 3: Enter your Freshchat App ID (You can get your App ID from Freshchat under Settings > Account Settings > Integration Settings → Agent widget)
STEP 4: Enter your Freshchat Token ID (You can get your Token ID from Freshchat under Settings > Account Settings > Integration Settings > Visitor widget)
STEP 5: If you want to integrate the Freshchat messenger on your support portal, click on the ‘Chat for your support portal’ toggle.
STEP 6: To convert your Freshchat conversations into Freshdesk tickets and transport Freshdesk FAQ folders into Freshchat FAQ categories use your Portal URL and API Key inside Freshchat under Settings > Integrations > Freshdesk Integration
STEP 7: Click on ‘Finish’ and you’re all set.
Click on the ‘chat’ icon on bottom left of your screen to chat with visitors and customers from right within your helpdesk.