We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

In order to delete an archived ticket, please go to the corresponding ticket page (either by performing a Search or hitting the ticket ID directly in the URL). Here, you will find the 'Delete forever' button. Clicking on this button will permanently delete the ticket from the helpdesk. 

This option is only available on Freshdesk Mint.