We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You can have the content on the reply editor changed from Admin > Workflows > Email notifications > Template > Agent Reply Template. To add the agent's signature the agent needs to click on the Profile image > Profile settings > Edit profile.