We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
The number of tickets created during a period of time refers to only the new tickets that were created during the time period. But the number of resolved, unresolved tickets count takes into account the tickets that were created already during an earlier time period but which are resolved and those which remains unresolved during the time period for which the data is filtered. These tickets might not necessarily be created within the date range but can be created at any point in time earlier.
