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Scheduled reports let you track how your helpdesk is doing without logging in. As an Administrator/Supervisor, you can schedule your custom reports so that you regularly receive them as PDFs OR CSVs in your inbox. Schedule reports for yourself and anybody who is a part of your helpdesk, i.e., any non-deleted contact (agent or customer). However, you can schedule reports only if you have Edit access.


A quick guide to scheduling reports:

  • Login to your Freshdesk account as an Administrator/Supervisor
  • Go to Analytics and select your custom report
  • Click on the Export icon that's available near the Present icon.

  • You can decide the cadence (Daily, Weekly, or Monthly) in which you want to receive these reports

  • Customize the time of delivery, Subject, and Description to suit your business

  • Under Send to, you will find your email address. You can add additional email addresses by typing the required ones and pressing Enter.

  • Click Save

The schedules you create can only be seen by you. If you have scheduled a particular report already, a green tick mark will appear on the calendar icon on the Schedule button. 

  • You can click on the ‘Schedule’ button to edit or deactivate the schedule using the ‘Active’ toggle
  • Click on Update once you’ve made the required changes

You will be able to view all your Schedules from the Analytics home page by clicking on the Settings icon available in the top right corner --> Schedule.

You’ll be able to view the list of schedules along with their Frequency, Recipients, and Status. You can choose to edit or delete a schedule by hovering over the corresponding row item.