We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
The status of an article helps an agent track whether a particular article has been translated and published in multiple languages or not. These statuses can also be used in filters to access a list of articles in a specific status.
These are the following article statuses that are available in your Knowledge Base:
| Status | Description | Plan |
Draft | All the articles that are saved but are not yet published will be under the Draft status | From Sprout |
Published | All the articles that are published to the customer will be under the Published status | From Sprout |
Outdated | This consists of translated articles that are not yet updated according to the changes made to the primary language | From Garden |
Untranslated | This consists of all the articles in the primary language that are not translated into other required languages | From Garden |
| In Review | This consists of all the articles that have been sent for review | Forest |
| Approved | This consists of all the articles that have been approved but not published | Forest |
