We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

The Curated reports are the default reports in Freshdesk. They are analogous to the reports found in the old reports. The widgets in the curated reports cannot be modified. However, filters can be applied to widgets on an individual level.

The list of curated reports available in Freshdesk:

Agent Performance

Group Performance

Timesheet Summary

Top Customer Analysis

Satisfaction Survey Results

Ticket Volume Trends

Performance Distribution

Helpdesk Ticket volume

Helpdesk Performance

Ticket Lifecycle

Field Service Volume Trends