Can we set up automations for collaborators?
Modified on: Fri, 25 Jun, 2021 at 11:26 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
No, automations do not work on actions taken by a collaborator. However, you can add collaborators as secondary owners using Shared Ownership or add them as a watcher to a ticket via automation rules.
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