We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

What is a custom mail server?

Custom email servers allow all your email transactions to be completely managed on your side

Why is it important to set up a custom mail server?

  • Currently, you can configure support emails from public domains like Gmail, Yahoo, AOL, Hotmail, etc.

  • However, if you choose the Freshdesk email server to send emails, Freshdesk cannot sign emails on behalf of public email domains

  • Due to DMARC enforcement by public domains, this can affect the deliverability of emails, and your emails will either get dropped or land in spam

  • This has a negative impact on Freshdesk’s IP reputation as the outgoing email lands in spam folders of your customers

How to set up a custom mail server?

Click on this solution article to get in detailed step-by-step instructions on how to set up a custom mail server in Freshdesk


Can you set up a custom mail server in all plans?

Yes, you can set up a custom mail server in all Freshdesk Support Desk and Freshdesk Omnichannel plans