We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Once you have created multiple ticket forms, you can link them to one or more customer portals. 

  • Go to Admin > Portal and select the respective Portal you want to link your multiple ticket form. 
  • Click on the Manage sections tab. 

  • Click on the ‘Add ticket form’ field, and you will be able to access all the ticket forms created on your Freshdesk account. 
  • Once you’ve added the required forms to this field, you can fill in the page title. The Page Title will appear at the top of the Portal when customers select ‘New ticket.’
  • You will be able to manage how users can access or raise a ticket from a Portal by selecting between ‘Logged in users’ or ‘Everyone.’ 
  • You can select ‘Allow users to view tickets specific to this Portal’ to manage how users can access their tickets.