How to upgrade my plan in Freshdesk?
Modified on: Mon, 13 Mar, 2023 at 5:16 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Subscription upgrades can only be performed by the Account Administrators of your Freshdesk account by following the steps below.
Navigate to Admin from the menu. Under Account, click on Plans and Billing.
You will find the different plans and the provision to specify the number of agents. Select the "Choose the plan" option to proceed with your upgrade.
For online payments using a credit card, check your order summary, account, and billing information, and provide your credit card details to complete the payment
For offline payments please reach out to firstname.lastname@example.org and email@example.com with your plan upgrade details.
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