You will encounter the error ‘You’re not allowed to access this page,’ if you click on a link you don’t have access to or do not have the right to view. Let us consider the following scenarios.
Error displayed for agents
If you are an agent and receive this error message after you click on a ticket to view its details, you do not have permission to view the ticket. Please check if you have the correct ticket scope (Group level or Global access) under the Agents page.
Error displayed for customers
As a customer, when you click on the URL of a solution article displayed only to a specific company (Restricted Access) and you are not part of that company, then this error would appear.
Please reach out to support@freshdesk.com if the error appears in scenarios other than those mentioned above.
