Dashboard and Reporting : Freshdesk

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Dashboard and Reporting

To discuss about the Dashboards, Reporting suites and notification center in Freshdesk

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Analytics: Read Only access

Posted by Stephan Fijneman, 5 days ago
Customer Facing Reports

Posted by David Barrett, about 2 years ago , Last Reply by David Barrett, 12 days ago , 2 votes
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Reporting on email volumes, not just tickets

Posted by Max Cochran, 18 days ago , 1 vote
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Add Helpdesk-in-debt tickets metrics as 1 Widget

Posted by Stephan Fijneman, 29 days ago , 1 vote
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2 freshdesk account in 1 freshdesk account

Posted by Santosh Gupta, about 1 month ago
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Dashboards to Scroll on an internal messages screen

Posted by Jag Hayer, 2 months ago
Implemented

Stop Start of the SLA Timer and reporting

Posted by Chris Phillips, over 4 years ago , Last Reply by Nomar Carpio, 2 months ago
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Report by customer

Posted by Peter Alderton, 2 months ago , Last Reply by Peter Alderton, 2 months ago
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Report - time since last public note or reply

Posted by Julie Erben, 3 months ago
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Implemented

Schedule report format in CSV/Excel

Posted by Shivakant Pandey, over 2 years ago , Last Reply by Srinivas.g, 3 months ago , 3 votes
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How are resolution time being calculated for SLA and where can I output this metric

Posted by steve reynolds, 3 months ago
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Knowledgebase widget

Posted by Steve Gossett, 4 months ago , Last Reply by Mark, 4 months ago
Add created_by field to ticket export and Core API for reporting

Posted by Mitchell Craver, 4 months ago
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Recent Activities

Posted by Thomas.heymans, about 1 year ago , Last Reply by Karthik Kumar, 4 months ago , 10 votes
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Filter Ticket Reports by Customer Fields

Posted by Leslie, about 1 year ago , Last Reply by Matt Hubbert, 5 months ago , 6 votes

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Dashboard and Reporting

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