Dashboard and Reporting : Freshdesk

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Dashboard and Reporting

To discuss about the Dashboards, Reporting suites and notification center in Freshdesk

e

Scheduled maintenance is under progress

Posted by eDropship Empire Virtual Assistants, 4 days ago
P

Support for Embedding External Widgets in Dashboard

Posted by Patrick, 13 days ago
M

Automatic Ticket Assignment report/Dashboard

Posted by Mike Hall, 28 days ago
Add a 'not' option to report filter fields

Posted by Alessandro Melandri, over 4 years ago , Last Reply by Tim.rhymer about 1 month ago , 4 votes
D

Implemented

Customer Billing Report

Posted by Dirien, almost 7 years ago , Last Reply by Mattia ITSolutions about 1 month ago , 1 vote
Implemented

Indicator for online agents

Posted by Luke Catlin, over 7 years ago , Last Reply by Kyle Hane 2 months ago , 11 votes
M

Questions about modifying dashboard

Posted by Mike Smith, 2 months ago
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Total agents active

Posted by Shivanksha Marupuru, 4 months ago , Last Reply by Suprabha Somanathan 3 months ago
C

Dashboard widget percentage

Posted by Christian Mentor, 4 months ago , Last Reply by Suprabha Somanathan 3 months ago
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Reporting on Solution articles used by agents

Posted by Sean Woodie, 6 months ago , Last Reply by Suprabha Somanathan 4 months ago , 2 votes
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Bug - Wrong statistics on dashboard

Posted by Steyn van Esveld, 6 months ago , Last Reply by Suprabha Somanathan 4 months ago
K

New Freshdesk Analytics Export to PDF function is Useless for 'Time Sheet Summary Report'

Posted by Kenneth McDonach, 6 months ago , Last Reply by Suprabha Somanathan 4 months ago , 1 vote
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Customer labels for ticket fields are unable to be reflected in reports/analytics

Posted by Simon Harris, 6 months ago , Last Reply by Suprabha Somanathan 4 months ago
N

Analytic Reports

Posted by Natascha Tucek, 7 months ago , Last Reply by Suprabha Somanathan 4 months ago
B

Implemented

Classic Helpdesk at a Glance Graphs in Helpdesk at a Glance

Posted by Brent.mills, about 7 years ago , Last Reply by Suprabha Somanathan 4 months ago , 1 vote

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Dashboard and Reporting

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