Marcus's comment from 3 years ago is spot on! Worked for me. So people dont need to scroll so far back:
So, let me present a workaround that I think will save some frustration for you - at least it does for me.
1. Make sure that the User Activation Email for the requester is turned off
2. Create a new Customer - yes, a Customer - not an Agent!
3. Set a password by clicking the Change Password button
4. Click the Convert To Agent button and select what type of agent you want
We're done! And the most beautiful thing; when you convert a Customer into an Agent - no activation mail will be sent out! :)
As a bonus: When you create Customers you can import them from a CSV file, unlike when you create Agents, and that potentially saves a lot of time when adding multiple new users in a batch. Unfortunately there is no way to set passwords or convert Customers to Agents in batches, at least not out of the box and that I know of.
3 months ago
@Sabrina: We would not be able to remove the verification feature since this is put in place to prevent spamming and identity spoofing. We would still be able to bulk verify 30 contacts at a time. However, we'll definitely look into the possibilities of increasing this limit. @Steve: Thanks for the input.