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@Giuseppe: If you are referring to the email signature from the agents, it's as far as I know unfortunately not possible to do it out of the box, but with a custom app you can.
Thank you @Marcus, do you have more information about this App?
@Giuseppe: a custom app means an app that is custom made for you, i.e. not a general app on the Market Place.
I know that there was an old plugin available that did this, so it's definitely possible to do.
Email me on email@example.com if you need help to develop a custom app.
GIVE US HTML SIGNATURES
Freshdesk supports copy-paste of publicly available images in the agent signature section and also provides you an option to import images.
How do i add a logo on my email signature
Have you tried making use of the Marketplace apps for this?
Signature Management can store multiple signatures which are added to the reply editor.
Signature Management Plus can store multiple signatures which can be used based on the group or the product assigned to a ticket which the agent can choose.
Dynamic Support/Group based Signature app can add signatures (with placeholders) based on the support email or the group to which the ticket is assigned to.
Hope this was helpful :)
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