It would be nice if there was a setting to make the entry in the timesheet mandatory. This would force the agents to register their time.
about 5 years ago
Agreed. Anyone know of any Freshplugs that would do this? I have a custom freshplug that makes it mandatory to update the time before closing a ticket. Would be nice to force every time an agent updates the ticket after working it.
about 4 years ago
I'd love to make adding time required, I'm working on a freshplug but applying an event listener to conversation_reply is proving tricky as it seems to trigger all the time.
over 3 years ago
This would be a great feature.
about 3 years ago
I've just started using Freshdesk and this would also be very useful to save time. I have already added a custom app to put an add time button on notes and replies which has saved a lot of missed time recording, but we lose out when we speak to clients and raise the case ourselves as inevitably the time spent on the call is not recorded.
12 days ago
Has anyone found anything? I agree way too many steps and should be attached to a reply or note.