Parsing error? Cc'd email addresses get messed up when replying to ticket.
started a topic
over 7 years ago
We've consistently noticed an issue with tickets submitted via email and containing cc'd recipients. If a customer submits a ticket via email and cc's someone using a specific email format, replying from within Freshdesk will create two separate cc'd recipients.
How to reproduce:
Send a message to your Freshdesk monitored mailbox and enter the following text into the cc box: "User, Test" <firstname.lastname@example.org>