Multilingual Customer Satisfaction Survey
Vijay Shankar
Hi Benjamin
You may make use of Observer feature to trigger out Multi-language survey options.
You could create specific custom fields or user conditions based on Email etc. Like in screenshot below.
Similarly based on other To EMail , you may create/send Surveys in different languages.
regards
Vijay
This still doesn't explain how to get the survey into the email?
Julius Ferianc
I dont think this would work. As the NoReply above hints - What are the placeholders for the 3 rating options? (awesome, just ok, not good)
Mikael Ryd
The placeholder for the rating options is {{ticket.satisfaction_survey}}. Just add it to the email in the rule that is created within observer.
This feature was raised 4 years ago, and it stil is not possible to setup multilingual satisfaction surveys, not very good for international companies, like ours, and like FreshDesk... when is this planned for?
Can't figure out how to set up bilingual survey... Is it even supported? I can't even have 2 survey active at the same time when I select 'Allow agents to add survey links to specific emails' on both survey.
As far as I can tell it's not supported and there are no workarounds. :-/
As far as I can tell it's not supported and there are no workarounds.
Wasn't this developed yet? It's still a big issue for us :(
I am also interested. Is it available?
Michel Renaud
I also think that this is taking way too long (6 years). Can we get at least an idea if this is something we can expect?
Fully agree. There are gaps everywhere for a real multi-lingual support site. The KB and reply templates work fine, but those are the only things that has really been addressed.
Waiting for years. Have to say, if you really need multi-lingual support Freshdesk is not the product for you.
Benjamin Violot
I would suggest building this feature very much like the Supervisor interface, where you can choose which criteria triggers the Customer Satifaction Survey.
18 people like this idea