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I would suggest building this feature very much like the Supervisor interface, where you can choose which criteria triggers the Customer Satifaction Survey.
Really shocked surveys are not multilingual yet.
This is a must have.
I agree with Nicolas Mollet, This is must have feature.
We are really sorry to keep you waiting. Freshdesk now supports multilingual customer satisfaction surveys, find more details on this help article - https://support.freshdesk.com/support/solutions/articles/50000000119-setting-up-multilingual-csat-surveys
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