Multilingual Customer Satisfaction Survey : Freshdesk

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Multilingual Customer Satisfaction Survey

Benjamin Violot

started a topic about 7 years ago

Hello,

We run a multilingual support and would like implement the Customer Satisfaction throughout our countries. However, the feature can only be set in one language.

We would like to request a feature evolution in order to support multiple languages.

I would suggest building this feature very much like the Supervisor interface, where you can choose which criteria triggers the Customer Satifaction Survey.

Thank you for your feedback.

Best regards,

Benjamin

Nicolas MOLLET

said over 1 year ago

Really shocked surveys are not multilingual yet.

This is a must have.

Nguyen Son Hai Dang(Reseller)

said over 1 year ago

I agree with Nicolas Mollet, This is must have feature.

Raghuvaran Viswanathan

Admin

said 9 months ago

Hi all,

We are really sorry to keep you waiting. Freshdesk now supports multilingual customer satisfaction surveys, find more details on this help article - https://support.freshdesk.com/support/solutions/articles/50000000119-setting-up-multilingual-csat-surveys

David Seinsche

said 2 months ago

Does the multilingual customer satisfaction survey also work when I create an automation rule with placeholder {{ticket.satisfaction_survey}} ?

Or would this placeholder only show the default language, in our case English?

Aarthy Dhanasekaran

Admin

said 28 days ago

Hey David,

Yes! The survey would work even while sending it via Automations using the placeholder. However, make sure the CSAT is turned on and the translation is provided in the respective contact's language.

Hope this helps!

Cheers!

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