Multilingual Customer Satisfaction Survey : Freshdesk

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Multilingual Customer Satisfaction Survey

Benjamin Violot

started a topic over 6 years ago

Hello,

We run a multilingual support and would like implement the Customer Satisfaction throughout our countries. However, the feature can only be set in one language.

We would like to request a feature evolution in order to support multiple languages.

I would suggest building this feature very much like the Supervisor interface, where you can choose which criteria triggers the Customer Satifaction Survey.

Thank you for your feedback.

Best regards,

Benjamin

Nicolas MOLLET

said 9 months ago

Really shocked surveys are not multilingual yet.

This is a must have.

Nguyen Son Hai Dang(Reseller)

said 9 months ago

I agree with Nicolas Mollet, This is must have feature.

Raghuvaran Viswanathan

Admin

said 2 months ago

Hi all,

We are really sorry to keep you waiting. Freshdesk now supports multilingual customer satisfaction surveys, find more details on this help article - https://support.freshdesk.com/support/solutions/articles/50000000119-setting-up-multilingual-csat-surveys