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It currently pulls the users name and email address but it would be great if it would also pull:
I agree with David!
also we need:
I'm with David as well. Being able to pull those fields would make life a lot easier for us.
I got bored of missing info in Freshdesk (and lack of photos) so I've created a script to do this using the Freshdesk API.
You can find it here: https://github.com/blighter/Freshdesk_AD_Import
Currently it only does a single user per execution but you could create a one column csv of emails and a batch file (not recommended for >100 users)
for /f "usebackq tokens=1 delims=," %%a in ("csv.csv") do (
start "" http://webserver/upload.php?email=%%a )
Any questions let me know :)
Obviously I'm not affiliated with Freshdesk and can't be liable blah blah
You can now pass phone number values in the query parameter using the AD integration. You can read more about this here.
Although support for custom attributes isn't available now with AD integration, we've recently added the custom variables support for SAML authentication.
any more news on this kind of vital function within freshdesk ??
it would be lovely to actualy use the data we have in AD to manage freshdesk tickets like for example job title company manager name
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