I would love to have the ability to create a solution and assign it to multiple categories/folders.
For example - I could have a Google Apps category and a General category with "knowledgebase" folders under each. If I create a solution I might want to post it in both locations. It would be nice to have that ability when editing the solution. Right now it appears it is limited to one.
Also adding my opinion to this - would be extremely useful and arguably a necessity. Sad to see this discussion has been going for 5 years.
3 months ago
Adding my voice to the need for this! I've been building out our Knowledge Base, and have run into this need multiple times. As others said, since we are adding tags to kb articles, those could be utilized to show related articles if your underlying structure won't accommodate it. Picking able to customize the KB landing page would be great, to highlight new articles as well as a "frequently viewed" section.
3 months ago
Adding my voice for this as well. (Actually a second time, since it didn't post the first.)
I'm setting up our knowledge base and have run into this need multiple times. Since we're adding tags to all articles, it makes sense to be able to display articles by their tags. If this doesn't work in your category/folder structure, allow us to customize our KB landing page, to show articles by tags, as well as highlight new or frequently viewed articles.