I will be great if will possible to control contracts by companies. Example: A customer contract me to give 100 hours of support in a month. I need to inform the total monthly hours of this company and freshdesk controls when this time is over. If i inform the value of my hour, freshdesk can control the amount of revenue i have to receive from this customer.
The Contract management app has been built specifically to handle this case. The app subtracts the time entries added across the tickets and displays the remaining contract hours on the ticket.
6 months ago
The very simple "Contract Management" feature is too basic for our requirements. We are a B2B business with numerous contracts that have varying start dates and included support hours. Additionally, not all ticket types should depreciate included support hours (i.e. if we designate a ticket to be a "Bug", we don't subtract time allocated from the customers support hours).
A true "Contract Management" feature would include:
Period (monthly, quarterly, annual)
Hours (set for each period)
Inclusions / Exclusions (ticket types causing time elapsed to increment)
Auto "Billable" after plan hours elapsed
3 people like this
5 months ago
What Blare mentioned would help us as a company TREMENDOUSLY.