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I was trying to set up an own rule with the dispatch'r, that tickets, which are not resolved and older than e.g. 5 days, closes automatically.
There is a conditional tag "created" but it only allows to select "during" as operator. Would be nice to have another operator like "older" and select the days.
If someone has another suggestion how this could be achieved, let me hear.
Anyway best helpdesk solution for me right now.
Dispatch'r rules are executed once as soon a ticket is received at your helpdesk.
To close tickets after x days, you can create a Supervisor rule. These rules are executed on an hourly basis.
If the conditions mentioned in the rule are met, the corresponding actions will be performed.
Please check the below screenshot:
I don't see this screen. I can't find a trigger that is hours since created.
It is now under Automations > Time triggers. But if you are on the Sprout plan, the free version, then you will not see this.
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