If I want to close a ticket, I first have to select the ticket, then click "Close" button. Isn't it possible to have a close button on the ticket itself, so that I only need to click once?
Also, if I want to change the due date on the ticket, I first have to open the ticket, then click "Change", then click "Set Date/Time", then select the date, then select the hour, then select AM/PM, then click "Save".
How about there's just a button on the ticket view that opens a magic little window where you can click once, either "today", "today at 2300" "tomorrow at 2000" (preconfigured)
Ok, that's a nice feature request, but is there any way to manage the tickets more from the ticket view, instead of clicking yourself to death?