It would be nice to have the software record the link as soon as the requester clicks it, so that if they decide not to leave written feedback and click submit on the web site, their initial feedback selection is still recorded.
Someone has asked for exactly the opposite so they implemented this two steps as a feature. The problem is that there are many companies who scan the URLs in the email for phishing and spam, so that search from the bot is saved as an answer. This person was saying that they got few negative feedback responses and when they called those customers they said they didn't leave any reply.
almost 6 years ago
I can see the reason now for the 2 step process but how do tools like http://teamhively.com/ do it with 1 click without any issues?
I've had a number of people tell me they don't bother clicking anything because they can't just click it once to record they are happy and feel they have to say something
almost 5 years ago
Hiya Do you allow multiple surveys for different groups, so 1 survey for sales team and another for Marketing
about 1 year ago
Customer satisfactory survey is always important in order to check for improvements, we at UK essay writing service do the same thing as with the service we also ask to fill out a customer satisfactory survey.