Option to email chat transcript
4 year ago and still no option? Is there any chance this will come soon?
Aravind Sundararajan
said
7 months ago
Hello everyone,
You can now send a copy of the chat transcripts via email using this app - https://www.freshworks.com/apps/freshchat/email_transcript/. Agents can choose to send a copy to the customers or even send it to themselves. Please try it out and let us know if you have any feedback.
Cheers!
Harry Sassoon
It would be good if on the live chat there was an option for the customer to email themselves a transcript of the live chat (e.g. like Amazon support or Ladesk helpdesk solution)
23 people like this idea