But somehow only 30 tickets keep displaying when we have 1000+ tickets. Tested yesterday, tested today. Same result - 30 tickets.
1 person likes this
over 3 years ago
The 30 tickets is by design of freshdesk api but you can specify when you program the api directly the date range or use invantive sql with a table function parameter.
about 3 years ago
Good news. Flatly now auto-exports Freshdesk data to OneDrive and Exel Online -with which Microsoft PowerBI connects natively.
over 2 years ago
You can check out the automatic ticket properties exportfeature that allows you to schedule export of ticket related metrics in specified intervals. This is very useful for :
Creating hourly reports for dashboards to help Admins track the helpdesk’s performance
Comparing turnaround times for different groups and measuring KPIs
We have also provided an API endpoint for the export data keeping in mind the various Business Intelligent tools using which you can create custom dashboards or reports.
over 2 years ago
We have solution which allows access to data from Freshservice in Power BI desktop and Ms Excel available https://webfreshreport.azurewebsites.net . We can support for Freshdesk to the service. Please don't hesitate to contact with us in case of any questions.
Hello, has anyone managed to get this to work successfully? I get the API key but I get an error every time I try to connect to the export. I've checked that my credentials work and Freshdesk support is not being helpful at the moment.
Someone ever succeed connecting? Could someone help me, please?
I'm used to connecting Power Bi with Pipedrive, Salesforce, and Bitrix24. Freshdesk's API is the worst ever. I'm trying to convince my company to change this useless service. Because they have the FreshInsight 3party they force you not to connect natively, like any decent tool.
We have the highly overpriced Forest plan. I'm just trying to authenticate and download the report generated by automatic exports. But no success. I'm able to connect with that using Python, Curl, PHP but when I use the same parameters on Power Bi my request is denied.
2 people like this
3 months ago
Hi Guys! Could someone tell me if it is possible to integrate Freshchat in Power Bi to create panels?