Why wouldn't you want your CS agents to see the emails for people they're dealing with?
about 1 year ago
In case if you'd like for the agents to not manage the contacts or export contact information from Freshdesk, you can create a custom role under Admin -> Custom roles section and assign the role to those agents. While creating the role, please leave the options under Customers unchecked so that the agents wouldn't be able to view/edit Customer information.
13 days ago
Dear @Aravind S
I have tried your settings, however, the agent can still view the customer/tab contact information: