Just tested the Parent / Child ticketing as described in the blog.
Would be great if the parent ticket could also show an aggregate of all
time entries associated with it (for total hours put into the child and
Also, the parent/child tickets don't allow
the merging of tickets, so if additional tickets come into play for a child or parent ticket, the only way
you an associate it is by adding a hyperlink to the new ticket in the notes of the child or parent ticket. Would be more efficient if we could just be allowed to merge tickets with the parent/child.
I understand that currently we'd not be able to merge a new ticket with any ticket that has an association. This is indeed an existing Feature request at our end and we'll make sure to keep you posted once there's any update regarding this.